HOLIDAY RETURN WINDOW - For orders placed between November 17, 2023 and December 26, 2023, enjoy extended holiday returns and exchanges until January 9, 2024.
For in-store purchases, you have 2 weeks from the purchase date to make a return.
Returns for online orders including SALE items must be postmarked within 10 calendar days of receipt. Shipping costs are non-refundable. Please note that all items must be returned in the condition that they were received. Items should not be worn, altered or washed and all tags should be attached. Please return all items in the resealable poly bags they were shipped in. Gift cards are not refundable.
MAKING A RETURN IS EASY.
Request a Return Authorization Number (RA#) by emailing us at firstname.lastname@example.org. We’d also love to hear any comments, suggestions or feedback you have regarding your purchase.
A Return Authorization Number (RA#) must accompany all returns – please clearly note it on the shipment packaging or on a piece of paper in the return. Returns received without an RA#, or not postmarked within 10 days of receipt but in compliance with all other conditions, will be subject to a $20 restocking fee. Returns that are received over 30 days from the date of receipt will not be refunded.
We provide a pre-paid UPS or USPS return shipping label in the envelope within your order along with packing slip. If you choose to use our pre-paid USPS or UPS return label, $8 will be automatically deducted from your refund.
Please note, pre-paid USPS or UPS Return Labels are available for customers in the US only.
If you choose to use your own shipping method, we suggest using a traceable and insurable shipping method, as we are not responsible for items lost or damaged in transit. Please record the tracking number of your return in case the package is lost or stolen. After receiving your RA# and marking your invoice, please send your return to:
SHADES OF GREY BY MICAH COHEN
WEB ORDER RETURNS
1212 Kipling Ave.
Los Angeles, CA 90041
Alternatively, you may also return your online order to our ROW DTLA store within 2 weeks of receiving your order.
Your return will be processed within 5 days of receipt and refunds are issued to the original payment method used to place the order. Please note that it can take up to 10 business days for the refund to appear in your account.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your return does not comply with the conditions stated above, a refund will not be granted and the package will be returned to you. For any questions or concerns regarding returns or exchanges, please email us at email@example.com.
Thank you for shopping with us!