We want you to be completely satisfied with your purchase. If you’re unhappy with your purchase for any reason, you can return the merchandise within 10 days of receiving it for a full refund. Returns must be shipped back to us no more than 10 days after you've received the order. Shipping costs are non-refundable. Please note that all items must be returned in the condition that they were received. Items should not be worn, altered or washed and all tags should be attached. Please return all items in the resealable poly bags they were shipped in. Gift cards are not refundable.
MAKING A RETURN IS EASY.
Please email us at firstname.lastname@example.org to request your Return Authorization Number (RA#).
We’d also love to hear any comments, suggestions or feedback you have regarding your purchase.
Circle the item(s) you want to return on either one of the invoice copies that came with your order. Please keep the other invoice copy for your records.
A Return Authorization Number (RA#) must accompany all returns – please note it on the box and on the invoice.
Unidentified returns will be returned to the sender and a refund will not be issued.
If you choose to use our included UPS Easy Return Label, we will simply deduct $8.00 from your refund.
Place your marked invoice inside the package, affix the UPS Easy Return Label on the outside of the box and drop it off at the nearest UPS location.
Please record the tracking number on your return in case the package is lost or stolen. Please note the UPS Easy Return Label is available for customers in the US only.
If you choose to use your own shipping method, we suggest using a traceable and insurable shipping method, as we are not responsible for items lost or damaged in transit. Please record the tracking number of your return in case the package is lost or stolen. After receiving your RA# and marking your invoice, please send your return to:
SHADES OF GREY BY MICAH COHEN
WEB ORDER RETURNS
1212 Kipling Ave.
Los Angeles, CA 90041
Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded, unless your items are faulty. Please note that it can take up to 10 business days for the refund to appear in your account.
Thank you for shopping with us!